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Agiliant

24x7 Cybersecurity and IT Infra. Services

City of Duvall

Organizational Technology Assessment

Agiliant being one of a prominent MSP's in Puget Sound area, was struggling to provide extended hour support to its key customers needing extended hour support for their IT and Security infrastructure. Our engineering enabled Agiliant to offer Proactive 24x7 Cybersecurity and IT Infrastructure support to all clients of Agiliant. At a fraction of the cost Agiliant achieved the operational excellence of high quality cybersecurity and IT infrastructure support, enabling their clients to be rest assured at all times for the secured uptime of their IT environment as well as enabling Agiliant to grow top line.

how we helped

01
Built the foundation for customer-centric experiences with modernized systems and technology.

Modern cloud architecture

The database and application re-architecture was developed on Microsoft Azure Cloud and is supported through an Amazon Connect call center and ServiceNow®.

Virtual customer service

Offices can engage virtual customer service staff across the state when visits to a particular office are spiking.

02
Re-engineered hardware, processes, and layout increase efficiency at office locations.

Less waiting

Advanced workstations, streamlined kiosks, and assisted self-service have reduced customer wait times.

Efficient offices

Customers are served more efficiently with modernized scheduling and queuing, digital signage, and an open floor plan.

More satisfaction

Employees can focus on customers rather than frustrating processes, increasing overall satisfaction.

03
More than 60 services are now available online for real-time AZ MVD transactions.

User-friendly portal

A customer-centric account portal allows customers to log in to see all their information in one place.

Speedy processing

Online payments that previously took a minute or more are now processed in just 2 seconds over an AZ MVD high-speed secured internet line.